DAYS

ATTENDEES

SESSIONS

Keynotes

Scott McKain

Author, Speaker and Consultant

Attend our final keynote session to hear from our inspiring guest keynote speaker Scott McKain. Scott is an internationally recognized author, speaker and consultant who has succeeded in helping hundreds of organizations and individuals differentiate their businesses and create the “Ultimate Customer Experience” for their clients.

Learn more about Scott.

    James Foxall

    President and CEO, Tigerpaw Software

    James Foxall, President and CEO of Tigerpaw Software, will officially open the conference with a CEO Welcome Keynote that will cover the past year’s success and ensure you make the most of your conference experience in Omaha. On the second full day of the conference, James will take the stage and share with you a look into the future of the industry and Tigerpaw Software.

    Learn more about James.

      Platinum Sponsor - Datto, Inc.

      Eric Torres, Channel Development Manager

      Attend a special guest keynote presentation by our Platinum Sponsor. Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions for managed service providers worldwide.

      Learn more about Datto, Inc.

        Agenda

        The 2016 Tigerpaw Conference delivers a jam-packed agenda across two and a half days, with 45 breakout sessions led by your peers, partners and the Tigerpaw team, daily keynote presentations from industry leaders and unparalleled networking opportunities, from Tuesday’s welcome reception through Friday’s farewell breakfast.

        All sessions are subject to change.

        8:00 am - 5:00 pm
        Gaining Efficiency through Consistent Servicing

        Attend this live, instructor-led class to examine and establish consistency in your service processes with Tigerpaw. Discover the factors and data points that are critical to growing your business. Managing these factors over time will provide accountability, ease of use for you and your staff, and provide more information to make better business decisions. Hands-on activities with live feedback will allow attendees to see the advantages of creating consistency.

        View the Details Here

        Attend this live, instructor-led class to build solid processes that will help you and your organization engage your prospects more effectively and turn them into customers more quickly. During this session you will use hands-on activities to define and build your own sales processes.

        View the Details Here

        7:00 pm - 10:00 pm
        Welcome Reception

        Join the Tigerpaw team at the Hilton Omaha for dinner, drinks and a chance to mix and mingle with other conference attendees before the official kickoff to two full days of learning.

        Hilton Omaha Lobby

        Networking Event
        7:00 am - 8:00 am
        Breakfast and Tigerpaw Lab

        Join us for breakfast or stop by the Tigerpaw Lab.

        Join us each morning to kick-off the day with our informative and energizing general session keynotes in the Peter Kiewit Grand Ballroom A.

        James Foxall, President and CEO of Tigerpaw Software, will officially open the conference with a CEO Welcome Keynote that will cover the past year’s success and ensure you make the most of your conference experience in Omaha.

        James Foxall, President and CEO, Tigerpaw Software

        In December of 2015, Datto received a $1 billion valuation. Datto is an 8 year old company with one customer, the Channel. Every single purchase has been through a solution provider, worldwide. This is exclusively a reflection of our partner’s growth and success. Through this journey, we have learned a lot from you and the entire MSP community. In this session, we'll utilize this knowledge to deliver the most important business continuity secrets of success and provide you with multiple tools to help you win business.

        Eric Torres, Channel Development Manager, Datto, Inc.

        Spend time networking with your peers or visit the Tigerpaw Lab.

        Visit with all of our amazing partners in the Partner Pavilion or spend time in the Tigerpaw Lab.

        Back by popular demand – join us for dinner and dancing at the second annual Tigerpaw Halloween Ball to celebrate the conclusion of the first day of sessions and the early holiday. Costumes are encouraged!

        Networking Event
        10:30 am - 11:15 am
        Incorporate Tigerpaw into Your Monthly Closing Procedures

        Tigerpaw is the axis on which our businesses revolve. Unfortunately, many accounting departments neglect to utilize it to improve their monthly closing procedures. This session will focus on using the built-in functions and reporting in Tigerpaw to provide your company with a more accurate monthly closing.

        Chris Devanney, TigerTrak Division Director, Acteon Networks, LLC

        Having a plan, knowing where your materials are and where they are headed can have a dramatic effect on your business when it comes to cost and time savings. Attend this session to hear how Synergy Florida improved their ordering methods and planning processes, resulting in decreased dispatch times and return trips while also increasing cash flow – all by using the Parts module and inventory in Tigerpaw.

        Jim Spezzano, Director of Purchasing, Synergy Florida

        Attend this session to discover the essentials of marketing, the difference between sales and marketing and best practices that were used to build one of the largest and most successful MSPs in the world. You will also learn to create a marketing, PR, and referral program designed to help you achieve your growth goals. Session participants will receive a customizable marketing plan template and instructions on how to leverage it to create a plan based on your unique goals and budget.

        Terry Hedden, CEO, Marketopia

        Take a fresh look at streamlining your work processes with Service Module in Tigerpaw. Attend this session to see how you can better use existing Tigerpaw features in ways you never imagined to optimize your business.

        Ed Mana, Chief Technologist and Founder, Technology on Demand, Inc.

        The Naverisk 2016 RMM and Service Desk Solution helps managed service providers (MSP’s) and IT professionals better manage and service technology. In this seminar, Michael Inzerillo (Managing Director of ECI Managed Services) highlights key capabilities and features in the all-in-one RMM and PSA solution that help businesses reduce costs and increase profits while maintaining excellent customer service.

        Attendees who join this session will learn how to use IT and Compliance Assessments to gain new clients, enhance their current client relationships and keep the competition out of their most valuable accounts.

        Matthew K. Koenig, National Sales Manager, RapidFire Tools

        How much could you sell your business for today? How much will it be worth in 5 or 10 years? Are you looking for ways to incrementally build the value of your company? If intentionally adding recurring revenue to the mix of your business is a priority, this breakout session will help you uncover some simple solutions to these complex issues in the most unexpected places. Join us to hear how business owners are taking charge of their future business valuations in small, but meaningful ways.

        Dave Isenberg, Channel Training Coordinator, GreatAmerica Financial Services

        Have you ever struggled with collecting payments from clients? Perhaps you already deal with ACH payments, credit card processing, and reconciling accounting transactions as a part of your businesses invoicing process. If you’ve ever had issues with any of these things, you’ll want to attend our session about the unsexy topic of payments processing and how Tigerpaw Software, along with BNG Team, will help make your life easier.

        Rebecca Simons, Executive Vice President of Global Sales & Strategic Growth, BNG Team

        When today’s aggressive security threats get to your endpoints, malware steals time and money from both you and your customers’ bottom line. Manually removing infections and managing antiquated AV products is costly. Proactively talking about endpoint security with your customers can differentiate yourself from your competitors. This session will provide you with a brief update on the threat landscape. You’ll garner information about key terms and trends, allowing you to have actionable discussions with your customers. We’ll also demonstrate collective threat intelligence and how it’s being used to bring profitability back to endpoint security.

        Jim D’Espinosa, Strategic Alliances Manager, Webroot

        Data is everywhere today, especially in business. Attend this session to learn more about how you can be using your organization's information to better drive growth and decision making.

        Rick Harber, Founder and Chief Problem Solver, Decision Digital, Inc.

        Project Management is a critical component of delivering products and services to your customers. In many cases this can make or break your customer’s overall experience with your organization. Mike Meldrum, owner of Complete Interactive Technologies and TAG Member, will share his process for project coordination and how he uses this activity as a competitive advantage.

        Mike Meldrum, Owner, Complete Interactive Technologies

        Keep the momentum of the conference going all year round with the Tigerpaw Community! Attend this session to take a look into the online community developed specifically for Tigerpaw customers. You will leave with an understanding of how to utilize the updated structure to connect with your peers while gaining and sharing knowledge. We will also cover the popular Feature Requests forum and share tips and tricks for getting your ideas to the top of the development list.

        Ashley Kunes, Customer Experience Manager and Rudy Jivaraj, Director of Software Development, Tigerpaw Software

        Most owners of field service companies cut their teeth in an era when the most skilled engineers spent most of their time on the customer site. With advances in technology, junior team members now provide this function while senior staff are focus on diagnosing remotely or planning and pre configuring systems for installation. Attend this session to learn how you can update the roles in your organization to empower your team and measure your results using Tigerpaw.

        Andy Tierney, Managing Director, Tierney's Office Automation Ltd.

        In this session, Kelly Ethington, President of CST Technology Solutions and TAG Member will share the Opportunity workflows they created in Tigerpaw based on a seven-step sales process. Learn how workflow allows consultants to ensure they complete the steps sequentially and enables sales management to track opportunities for each consultant, with a full understanding of their sales funnel and opportunity life cycle. You will see how CST improved efficiencies and increased sales using workflow to automate task assignments and email communication to sales teams, service teams and potential clients.

        Kelly Ethington, President, CTS Technology Solutions
        10:30 am to 11:15 am
        Regain Control of your Business with Real-Time Dashboards

        Do you have the information at your fingertips to make informed, real-time decisions? Can you predict problems before they hit your business? Do you know your most important priorities? Does your team? A few years ago Final Frontiers was struggling with many of these issues but has since used the power of Tigerpaw Software to find solutions for their business. Join this session to walk through their journey of implementing meaningful real-time dashboards which led to significant process.

        Bill Scott, President & Ruslan Cebotari, Controller, Final Frontiers

        SDWAN is one of the hottest topics in networking today but smattered with hype and misconception. In this session we will take a look at SDWAN including the business case, a technology deep dive, and real world example of the use of the technology. Why are the carriers so threated by SDWAN? Does SDWAN live up to the promise of the demise of MPLS?? Come to this session and get a clear understand of the strategy of this emerging technology.

        Jeff Drummond, CIO, CPI Telecom/Technologies

        Determining the right exit strategy is critical for every business owner regardless of the owner's age. You must start the process today to understand whether it will be succession or sale. During this presentation you will learn various exit strategies and the economics of each, how to identify the traits of a future leader, and steps to prepare your company now so you can enjoy the fruits of your labor for years to come. You will hear real life examples from Brian Suerth, President of TAG, and Kelly Ethington, President of CTS Technology Solutions and TAG Member.

        Brian Suerth, Technology Assurance Group and Kelly Ethington, President, CTS Technology Solutions

        Want to double your number of MSP customers? During this session you will learn proven techniques you can immediately use to increase your MSP business and ultimately your recurring revenue. You will be provided with the script to set the appointment, what to say on the first appointment, how to implement effective sales touch points designed to unseat the incumbent IT VAR and how to get your customer to say “Yes” to your MSP agreement.

        Dale Stein, Co-Founder, Technology Assurance Group

        Today’s security issues are complex and all organizations need to be paying attention and protecting themselves. Attend this session to learn more about how adding cyber security bundles to your business will allow you to maintain margins, even in the face of competition, and give you a new way to stay competitive and continue to build your business.

        Eric Torres, Channel Development Manager, Datto, Inc.

        More than one in three American workers today are Millennials, and in April 2016 they surpassed Baby Boomers to become the largest generation in the United States. Your ability to understand the Millennial mindset, while creating an environment for them to thrive, will help you position your company for long term growth. During this session you will learn how to find the best within this generation, keep them passionate about their work, leverage their technological upbringing to keep you on the leading edge and get them contributing massively to your bottom line.

        Brian Suerth, President, Technology Assurance Group
        10:30 am to 11:15 am
        Effortlessly Manage Your Leads with Tigerpaw’s Marketing Automation

        Save yourself some time and effort by taking advantage of one of the more underutilized tools in Tigerpaw, the automated marketing process. Learn how to boost efficiency, increase your business revenue, manage leads, and automate repetitive tasks with our easy-to-use marketing tools. Attend this session if you want some practical tips on increasing your business value!

        Shovna Tripathy, Training and Implementation Specialist, Tigerpaw Software

        Are you still manually creating invoices in your accounting system? Let us help you put an end to redundant accounting entries. In this two-part session we will show you the steps required to successfully integrate your Tigerpaw and accounting systems. You've been taking about it for months – now is the time to take action.

        Tony Mehner, Training and Implementation Specialist, Tigerpaw Software

        Would you like to capture accurate technician travel time and on-site time in the moment? Tigerpaw Mobile places paperless service information in the hands of your technicians when they need it. Join us to see how Tigerpaw Mobile can optimize technician productivity within your company.

        Loren Albright, Data Engineer, Tigerpaw Software

        Receiving the payments you are owed is a pivotal element of your business. Tigerpaw offers multiple billing methods designed to meet your business’s needs. Whether you bill single orders, multiple service orders at one time, quick sales for walk-in clients or multi-phase projects, Tigerpaw’s robust invoicing options have something for you. Join us to see how we can help simplify your processes and ensure your payments are received on time.

        Tony Mehner, Training and Implementation Specialist, Tigerpaw Software

        Maximize the productivity of your staff and improve billing accuracy with automated invoicing and payment processing. In this session we will cover how to enable automatic invoicing through contracts and agreements in Tigerpaw to ensure you never miss an invoice or payment again.

        Loren Albright, Training and Implementation Specialist, Tigerpaw Software
        7:00 am - 8:30 am
        Breakfast and Tigerpaw Lab

        Join us for breakfast and time in the Tigerpaw Lab before the second full day of content. The Tigerpaw Lab will open at 7:00 and breakfast will be open at 8:30.

        On the second full day of the conference James Foxall will take the stage and share with you a look into the future of the industry and Tigerpaw Software.

        James Foxall, President and CEO, Tigerpaw Software

        Attend our final keynote session to hear from our inspiring guest keynote speaker Scott McKain. Scott is an internationally recognized author, speaker and consultant who has succeeded in helping hundreds of organizations and individuals differentiate their businesses and create the “Ultimate Customer Experience” for their clients.
        Learn more about Scott.

        Scott McKain, Author, Speaker and Consultant

        Spend time networking with your peers and our lunch sponsor CorsPro and visit the Tigerpaw Lab.

        Lunch Sponsor - CorsPro

        On the final night we invite you to celebrate the conclusion of the conference with a trip to Omaha’s own Strategic Air Command and Aerospace Museum. This is your chance to experience one of Omaha’s most popular tourist destinations and enjoy some time with your peers and the Tigerpaw team. The SAC museum is home to over 40 military airplanes and NASA spacecraft. You will also have access to all of the museum’s exhibits and features including the brand new flight simulators.
        Learn more about the SAC Museum.

        Networking Event
        1:30 pm - 2:15 pm
        Be an Intentional Leader

        Business owners have a lot of responsibilities within their organization, but leadership may be the most important. In this session Peter Engle of Joy Communications and TAG Member will share the framework for how he shares his company’s vision, mission and values with his employees. You will leave with a better understanding how to prepare for the role and the discussion and why it is so important to your success.

        Peter Engle, President, Joy Communications

        When today’s aggressive security threats get to your endpoints, malware steals time and money from both you and your customers’ bottom line. Manually removing infections and managing antiquated AV products is costly. Proactively talking about endpoint security with your customers can differentiate yourself from your competitors. This session will provide you with a brief update on the threat landscape. You’ll garner information about key terms and trends, allowing you to have actionable discussions with your customers. We’ll also demonstrate collective threat intelligence and how it’s being used to bring profitability back to endpoint security.

        Jim D’Espinosa, Strategic Alliances Manager, Webroot

        Attendees will learn how current IT Security solutions such as a Firewall, Intrusion Detection and Anti-Virus Solutions are no longer enough to keep their client’s data safe. The vast majority of breaches occur internally, therefore by providing a 360-degree Security Solution they can more effectively protect their client’s entire environment, differentiate themselves from their competition, and make additional money doing so.

        Matthew K. Koenig, National Sales Manager, RapidFire Tools

        How much could you sell your business for today? How much will it be worth in 5 or 10 years? Are you looking for ways to incrementally build the value of your company? If intentionally adding recurring revenue to the mix of your business is a priority, this breakout session will help you uncover some simple solutions to these complex issues in the most unexpected places. Join us to hear how business owners are taking charge of their future business valuations in small, but meaningful ways.

        Dave Isenberg, Channel Training Coordinator, GreatAmerica Financial Services

        The Naverisk 2016 RMM and Service Desk Solution helps managed service providers (MSP’s) and IT professionals better manage and service technology. In this seminar, Michael Inzerillo (Managing Director of ECI Managed Services) highlights key capabilities and features in the all-in-one RMM and PSA solution that help businesses reduce costs and increase profits while maintaining excellent customer service.

        Have you ever struggled with collecting payments from clients? Perhaps you already deal with ACH payments, credit card processing, and reconciling accounting transactions as a part of your businesses invoicing process. If you’ve ever had issues with any of these things, you’ll want to attend our session about the unsexy topic of payments processing and how Tigerpaw Software, along with BNG Team, will help make your life easier.

        Rebecca Simons, Executive Vice President of Global Sales & Strategic Growth, BNG Team

        Using your organization's data to promote change and improvement in your organization is a best practice that everyone can get behind. Attend this session to learn how you can optimize your service department to reach this goal.

        Rick Harber, Founder and Chief Problem Solver, Decision Digital, Inc.

        A company's inventory is as much a business asset as its bank accounts, yet it is rarely treated that way. In this session we will review the importance of keeping an accurate inventory and how you can use Tigerpaw as the software to do so. Topics include the efficiency of techs and business, financials and balance sheets, cash flows and why you should take a monthly physical inventory of your warehouse and your trucks.

        Arthur Havighorst, SVP and General Counsel, Safari Telecom, Inc.

        Attend this session to discover a variety of online training motivation tips that will allow you to create interactive and engaging online training experiences for your employees. Whether you're trying to increase training effectiveness or want to make mandatory training memorable, these techniques can help you achieve your goals.

        Suzy Kratochvil, Director of Training and Implementation, Tigerpaw Software

        Theft and wrongdoing could never happen in my business. That is just something you read about in the newspaper. Well, hopefully that is true. Join us for a discussion on how to detect and prevent the unthinkable in your business.

        Chris Devanney, TigerTrak Division Director, Acteon Networks, LLC

        Attend this session for an overview of the new Tigerpaw REST API, discuss supported functionality and share a roadmap for the future of the Tigerpaw API. You will leave this session with coding tips that will help you write software to integrate with Tigerpaw sales and service features using the Tigerpaw API.

        Rudy Jivaraj Director of Software Development and Troy Martin Software Architect, Tigerpaw Software
        1:30 pm - 2:15 pm
        Selling Documentation

        Documentation costs you and your organization time and money. In this session, you will learn how to reduce costs and time loss, due to poor documentation. Hear how your business can turn documentation into a profit center within your organization.

        Dave Goldie, VP of Sales, IT Glue

        In this session you will learn how to use Seat-Based Billing for Managed Print Services (MPS) to grow your monthly recurring revenue stream. If you explored MPS in the past and were turned off by their cost per page (CPP), messy toner or service, it's time to look again. Seat-Based Billing for MPS allows you to manage a customer's print stream without having to build a service or fulfillment practice. Attend this session to learn how you can add revenue to your existing subscriptions every month via wholesale seat options that will give you a leg up over your competitors.

        West McDonald, VP of Business Development, Print Audit

        Security is an important element of every business today, and having the proper safety and fire alarms in place is critical for every organization's protection. Selling multiple services to your clients can be beneficial to you. Attend this session to learn more about the differences in these technologies, how you can utilize inventory and project management to improve your offerings, and how to avoid being spread too thin when adding these options to your business.

        Jeffrey Borello, President, Andromeda Technology Solutions

        The server room is today’s dinosaur! For many companies it no longer makes economic sense to have servers, applications, Microsoft Office, email, and data on site. Workspace as a Service (WaaS) enables businesses to leverage infrastructure and platforms in the cloud on a subscription basis. During this presentation you will learn how to easily adopt and deploy WaaS, understand what the economics mean to your business and this new recurring revenue, and how to successfully sell and market the solution.

        Dale Stein, Co-Founder, Technology Assurance Group
        1:30 pm - 2:15 pm
        Effectively Managing Projects

        Are you looking to track a multiple-step installation or process? Projects can help you accomplish this feat through managing multiple documents and capturing technician time across a long-range job. Join us for a session on the basics of project management in the Tigerpaw Business Suite.

        Loren Albright, Training and Implementation Specialist, Tigerpaw Software

        Service productivity and customer service are essential components of any service-oriented business. Poor service quality and low customer satisfaction are often a result of overbooked or inefficiently scheduled technicians. Effectively managed technician time can lead to increased employee and customer satisfaction, which in turn enhances your bottom line. Join us while we discuss ways Tigerpaw can help you effectively schedule, track and analyze employee utilization.

        Tony Mehner, Training and Implementation Specialist, Tigerpaw Software

        Join us for the conclusion of this two-part session and leave with the final steps for successfully integrating your Tigerpaw and accounting systems.

        Chris Devanney, TigerTrak Division Director, Acteon Networks, LLC

        Are you looking to track a multiple-step installation or process? Projects can help you accomplish this feat through managing multiple documents and capturing technician time across a long-range job. Join us for a session on the basics of project management in the Tigerpaw Business Suite.

        Loren Albright, Training and Implementation Specialist, Tigerpaw Software

        Sales are the lifeblood of your business! Accurately forecasting upcoming sales is an important tool for growing revenue and making informed business decisions. When used properly, Tigerpaw’s sales opportunities function allows you to stay on top of this pivotal metric and keep your business on track. Attend this session to see how you can properly use Tigerpaw opportunities to feed reports you can depend on.

        Tony Mehner, Training and Implementation Specialist, Tigerpaw Software
        8:00 am - 9:00 am
        Farewell Breakast

        Share one final meal with your contacts (new and old) and the Tigerpaw team before you depart!

        Networking Event

        Networking

        Connect with hundreds of your peers and the Tigerpaw team during conference meals, breaks, and our nightly networking activities.

        View the details

         

        Welcome Reception

        Hilton Omaha Lobby

        Tuesday, October 25th

          Halloween Ball

          Hilton Omaha Ballroom

          Wednesday, October 26th

            Night On The Town

            Strategic Air Command and Aerospace Museum

            Thursday, October 27th

              Sponsors

              Spend time meeting with these amazing partners in the Partner Pavilion

              PLATINUM

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              GOLD

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              GreatAmerica_Financial_Services_Logo_250
              naverisk logo Newest_250
              RapidFire_260x98
              Webroot-Smarter-Cybersecurity-logo

              SILVER

              ActeonNetworks100x100
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              Coredial
              ESET_200
              MARKETOPIA-master-250
              IT_Glue_250
              TAG_200
              vantiv-logo-gray_250
              CPI_250
              BrightGauge_250
              LiveDash_175
              channelpronetwork-logo-link_250
              MSPmentor_CMYK.2_250
              CompTIA250
              CorsPro240
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              For Sponsors

              Interested in becoming a conference partner? Learn more about the sponsorship opportunities for this year’s event.

              Location

              • 455 N 10th St, Omaha, NE 68102
              • conference@tigerpaw.com
              • (402) 592-4544

              Register Now!

              Get your tickets today!